1. Our Commitment

RSS PAY FINSERVE is committed to addressing client concerns fairly, transparently and within a reasonable timeframe.

2. How to Raise a Grievance

You may raise a grievance by writing to Rsspayfinserve389@gmail.com or calling +91 62055 18861, with details of your service request and the issue faced.

3. Resolution Timeline

• Acknowledgement of your grievance within 2 working days.
• Resolution or a status update within 7–10 working days, depending on the complexity of the issue.

4. Escalation

If you are not satisfied with the initial resolution, you may request escalation to a senior advisor by referencing your original complaint via email.

5. Regulatory Escalation

For grievances specifically related to a bank, NBFC or insurer's product (e.g., loan sanction, claim settlement), you may also approach that institution's own grievance redressal mechanism or the relevant regulator (RBI/IRDAI), as applicable.